Wait times down, but IRS faces serious challenges - MarketWatch

Wait times down, but IRS faces serious challenges MarketWatch Christine Giovetti, an accountant in Catonsville, Md., has heard more than her share of "One to One," the IRS's saccharine hold music. "You get tired of it, no matter how nice it is," she said. The good news for taxpayers during this year's tax-filing ... and more »